Community Relationship Specialist

Posting Date

14/07/2015

Job Title

Community Relationship Specialist

Reporting to

Manager, Campaign Operations

Salary Range

 

Agency

FEDERATION CJA

Job Summary

The Community Relationship Specialist (CRS) is responsible for all outbound phone communication for the purpose of educating and inspiring members of the community through one-on-one interactions and increasing overall participation and engagement in the Federation CJA annual campaign.

Duties

• Develop an in depth knowledge of the Call Center CRM System (Five9).
• Contact businesses or private individuals by phone
• Educate members of community at large on the purpose of Federation CJA (FCJA)
• Provide the community with accurate and relevant information on all FCJA events and initiatives
• During the fundraising season, act as a canvasser on behalf of the general campaign
• Provide accurate and timely answers to any questions as related to all the above
• Identify and overcome any objections as related to all the above
• Perform timely follow up as needed
• Conduct phone surveys
• Complete records of telephonic interactions and keep CRM up to date.
• Participate in ongoing training in order to attain and maintain CRS best practices

Education, Knowledge and Skills

• University degree in progress
• Good written and spoken communication skills, in both English and French
• Proficiency in a third language, an asset (Russian, Hebrew, Yiddish, Spanish)
• Good general computer and typing skills (Email, MSOffice, Internet, Social Networks)
• Professional, positive and patient disposition
• Ability to handle multiple tasks simultaneously and achieve required performance goals
• Desire to be a driving force in making a difference in your community

Application Procedure

Interested candidates are invited to submit their resume along with a cover letter to the Human Resources Department, by email, to muriel.alloune@federationcja.org, before July 30, 2015.

Notes

This is a temporary, on-call position, based on a weekly schedule of approximately 20 hours/ week.